Last updated: 5 May 2026
Streamzcape is operated by STREAMZ VENTURES LTD, a company registered in England and Wales under company number 15964896. Registered office: 555-557 Cranbrook Road, Ilford, Essex, United Kingdom, IG2 6HE.
Contact: info@streamzcape.com Privacy contact: apps@streamzcape.com
This page brings together the legal information for the Streamzcape website and mobile app, including our Privacy Policy, Terms of Service, Cookie Policy, and Refund and Cancellation Policy.
Privacy Policy
1. Who we are
STREAMZ VENTURES LTD is the controller of personal information collected through Streamzcape, including the Streamzcape mobile app, the Streamzcape website, customer support, and related services.
Streamzcape is a mobile streaming app for independent film, series, music and related bonus content. Users can browse content, create an account, sign in with email, Google or Apple, rent or buy eligible content, stream protected media, save playback progress, manage devices, set notification preferences, and update account details.
2. Information we collect
We collect information you provide directly, including:
Account details: first name, last name, email address, phone number, password credentials handled through our authentication provider, and date of birth where provided.
Profile details: profile image, language and viewing preferences, video quality settings, notification preferences, and other account settings.
Support information: messages, screenshots, device details, and other information you send when asking for help.
Purchase information: purchase or rental records, product IDs, transaction IDs, purchase dates, content purchased or rented, price, currency, platform, refund or cancellation status, and related app store information. We do not store full payment card details.
We collect information automatically when you use Streamzcape, including:
Device and session information: device ID, device type, access token timestamps, login time, IP address, approximate location derived from IP, and signed-in device history.
Usage information: content you view, content URL requests, playback position, content availability checks, search or browsing activity, and interactions with app features.
Technical information: app version, operating system, crash or error information, network information, security events, and fraud or abuse signals.
Website information: pages visited, referring pages, device/browser details, and cookie or similar technology data.
We may also receive information from third parties you choose to use with Streamzcape, including Apple, Google, RevenueCat, app stores, email/SMS providers, analytics providers, cloud hosting providers, and content delivery or DRM providers.
3. How we use your information
We use personal information to:
provide the app, website, accounts, authentication, streaming, purchases, rentals and customer support;
verify email addresses and phone numbers;
manage sessions, signed-in devices, account security, fraud prevention and abuse prevention;
provide access to free, rented, purchased or otherwise eligible content;
save playback position and viewing preferences;
process profile updates, password changes, email changes, phone number changes and account deletion requests;
send transactional messages, security messages, verification codes, service updates and support replies;
send optional marketing, product updates, new-content alerts, surveys, special offers and feature tips where permitted by law and your preferences;
understand app performance, content performance, purchase/refund activity and aggregate usage trends;
comply with legal obligations and enforce our rights, terms and policies.
4. Lawful bases
Where UK GDPR or similar law applies, we rely on the following lawful bases:
Contract: to provide Streamzcape, process rentals and purchases, authenticate users, provide content access, support accounts and deliver customer support.
Legitimate interests: to secure the service, prevent fraud, improve the app, understand aggregate usage, protect our rights and run our business.
Consent: for optional marketing, certain cookies or similar technologies, and push notifications where required.
Legal obligation: where we must keep records, respond to lawful requests, comply with tax, accounting, consumer protection or regulatory requirements.
5. Sharing your information
We do not sell your personal information.
We share information with trusted service providers where needed to operate Streamzcape, including:
cloud hosting, database, content delivery, media processing and DRM providers;
authentication, email and SMS providers;
Apple, Google and app store payment providers;
RevenueCat or similar purchase infrastructure providers;
analytics, logging, crash reporting and fraud prevention providers;
professional advisers, regulators, courts or law enforcement where required or appropriate.
When you use Apple or Google sign-in, those providers process information under their own policies as well as ours. When you make an in-app purchase, the relevant app store and payment provider process payment information under their own terms and privacy notices.
6. International transfers
Streamzcape is operated by a UK company but may be used globally. Some service providers may process information outside the UK or your country. Where required, we use appropriate safeguards such as adequacy decisions, standard contractual clauses, provider security commitments, or other lawful transfer mechanisms.
7. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Typical retention periods include:
Account information: while your account is active and for a reasonable period after closure, unless longer retention is required for legal, security, dispute or accounting reasons.
Purchase and transaction records: retained as required for app store, tax, accounting, fraud prevention, customer support and legal purposes.
Session and device records: retained for account security, device management and abuse prevention.
Playback and preferences: retained while your account remains active or until reset or deleted where possible.
Marketing preferences: retained until you change your preferences or unsubscribe, and for a reasonable suppression period so we can respect your choice.
Support messages: retained for as long as needed to resolve issues and maintain business records.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal information. You may also have the right to withdraw consent where we rely on consent.
You can update some information in the app, including personal information, security settings, notification settings and viewing preferences. You can request account deletion from within the app where available, or by contacting apps@streamzcape.com.
We may need to verify your identity before acting on a request. Some requests may be limited where we need to keep information for legal, security, dispute, fraud prevention, accounting or content-rights reasons.
If you are in the UK, you can complain to the Information Commissioner's Office. We ask that you contact us first so we can try to help.
9. Children
Streamzcape is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact apps@streamzcape.com.
10. Security
We use technical and organisational measures designed to protect personal information, including managed authentication, encrypted session handling, access controls, secure cloud infrastructure, signed content access and monitoring. No system is completely secure, so please keep your account credentials safe and contact us if you suspect unauthorised access.
11. Changes
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as by posting an updated notice on the website, in the app, or by email.
Terms of Service
1. These terms
These Terms of Service apply when you access or use the Streamzcape website, mobile app and related services. By using Streamzcape, you agree to these terms.
If you do not agree, do not use Streamzcape.
2. About Streamzcape
Streamzcape is a streaming app focused on independent film, series, music and related bonus content. The service may allow users to browse content, create an account, sign in, manage profile settings, rent or buy eligible content, stream content, save playback position, and receive optional notifications.
We are launching with a focused early slate. The catalogue, features, territories, formats, prices and availability may change over time.
3. Eligibility and accounts
You must be at least 18 to use Streamzcape. You are responsible for your account, credentials and device access. You must provide accurate information and keep it up to date.
You must not share your account in a way that breaches these terms, bypasses purchase restrictions, defeats rights management or gives unauthorised access to paid content.
4. Content access
Content may be free, available to signed-in users, available to rent, available to buy, or available only if you meet another eligibility rule. Some bonus content may require purchase of linked content.
Rentals are available only for the rental period shown at purchase or in the app. Purchased content is intended to remain available through your account, but availability may be affected by rights, territory restrictions, app store rules, technical issues, legal requirements or removal by rights holders.
We may use DRM, signed URLs, cookies, tokens and other security measures to protect content access.
5. Purchases, rentals and prices
Purchases and rentals made in the mobile app are processed through the relevant app store or payment provider. Prices, taxes, currencies and payment methods may vary by country and platform.
When you start a digital stream or download, you may lose the automatic 14-day cancellation right that can otherwise apply to some digital content purchases under UK or EEA consumer law, where you have expressly agreed to immediate access and acknowledged that loss of cancellation rights through the app store or purchase flow.
Your statutory consumer rights are not affected.
6. Refunds and cancellations
Refund handling depends on where and how you purchased. See the Refund and Cancellation Policy below. App store purchases may need to be requested directly through Apple or Google. We can help troubleshoot delivery and access issues at info@streamzcape.com.
7. Acceptable use
You must not:
copy, download, capture, redistribute, resell, sublicense, publicly perform or otherwise exploit Streamzcape content unless expressly allowed;
bypass DRM, signed URLs, authentication, territorial controls, purchase checks or security features;
use bots, scraping, automated access or reverse engineering;
upload unlawful, infringing, harmful or misleading profile content;
use Streamzcape for harassment, fraud, abuse, security testing without permission, or unlawful activity;
interfere with app performance, infrastructure, accounts or other users.
8. Intellectual property
Streamzcape, its branding, software, design, text, images, video, audio, metadata and other materials are owned by STREAMZ VENTURES LTD, licensors, creators or other rights holders. We grant you a limited, personal, non-transferable, revocable licence to use Streamzcape for lawful personal entertainment use, subject to these terms.
No rights are transferred to you except as expressly stated.
9. Availability and changes
We aim to keep Streamzcape available, but we do not guarantee uninterrupted access. We may update, suspend, remove or change parts of the service for operational, legal, security, rights, commercial or technical reasons.
10. Account suspension or termination
We may suspend or terminate access if we reasonably believe you have breached these terms, created risk for Streamzcape, infringed rights, abused the service, or where required by law or a platform provider.
You may stop using Streamzcape at any time. You can request account deletion through the app where available or by contacting apps@streamzcape.com.
11. Third-party services
Streamzcape may rely on or link to third-party services, including Apple, Google, app stores, RevenueCat, cloud providers, analytics providers, content delivery services and creator or partner sites. Their own terms and policies may apply.
12. Liability
Nothing in these terms excludes liability that cannot be excluded by law. To the fullest extent allowed by law, Streamzcape is provided without warranties that it will be uninterrupted, error-free or always available in every territory, device or format.
We are not liable for losses caused by events outside our reasonable control, unauthorised account sharing, unsupported devices, app store issues, network issues, or third-party services.
13. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you may also have mandatory rights under the law of the country where you live.
Cookie Policy
1. What this policy covers
This Cookie Policy explains how Streamzcape uses cookies and similar technologies on the website and in the app. Similar technologies may include local storage, device identifiers, SDKs, pixels, tokens and other ways of storing or accessing information on a device.
2. Types of technologies we use
We may use:
Strictly necessary technologies: required for security, page loading, authentication, fraud prevention, cookie choices, app sessions, content access and service operation.
Functional technologies: used to remember settings such as language, video quality, display preferences and similar choices.
Analytics technologies: used to understand page visits, app usage, performance, crashes, errors and aggregate behaviour so we can improve Streamzcape.
Marketing technologies: used to understand campaign performance or send relevant updates where permitted.
Content access technologies: signed cookies, signed URLs, tokens or device identifiers used to protect streaming content and verify access rights.
3. Consent
Where required by law, we ask for consent before setting non-essential cookies or similar technologies. Strictly necessary technologies do not require consent but we still explain them here.
You can manage website cookies through your browser settings. You can manage app permissions, notifications and some device identifiers through your device settings and the app settings where available.
4. Third parties
Some technologies may be set by third-party providers that help us operate Streamzcape, including cloud hosting, analytics, app store, authentication, payment, support, content delivery and DRM providers. Their own policies may also apply.
5. Changes
We may update this Cookie Policy as our website, app, providers or cookie choices change.
Refund and Cancellation Policy
1. App store purchases
Most Streamzcape mobile app purchases and rentals are processed through Apple App Store, Google Play or another app store/payment provider. Refund eligibility, timing and method may depend on the platform, country, purchase type and applicable law.
For Apple purchases, request a refund through reportaproblem.apple.com or Apple Support.
For Google Play purchases, request a refund through Google Play. Google may handle some refund requests directly, and after certain time periods may direct you to the developer for help.
2. Digital streaming content
Streamzcape provides digital content that may be streamed shortly after purchase or rental. Under UK online-selling rules, if you agree to immediate access to downloads or streaming content and acknowledge that you lose your cancellation right, you may lose the automatic 14-day cancellation right once streaming begins.
This does not affect statutory rights you may have where content is faulty, misdescribed, unavailable due to our error, or where applicable law gives you non-excludable rights.
3. Rentals
Rental periods are shown in the app or purchase flow. A rental may start immediately or, for pre-release content, when the content becomes available. When a rental expires, access ends unless you rent or buy the content again.
4. Purchased content
Purchased content is intended to remain available through your account, subject to rights, technical, territorial, legal, app store and platform limitations. We may need to remove or restrict content where required by law, platform rules, rights-holder instructions, security issues or service changes.
5. Access problems
If you paid but cannot access content, contact info@streamzcape.com with your account email, transaction ID or app store receipt, device type, content title and a description of the issue. We will investigate and, where appropriate, help restore access or guide you to the relevant app store refund process.
6. Contact
For legal, privacy or support questions, contact:
Legal Centre